Q Answer the following questions about YO: Submit the 1/2 to 1 page response you provided to the preceding assignment (This will remind me what operation you chose, your role in it, etc. and so it will help me more fairly evaluate your answers to the following questions. 1. Does YO care more about manufacturing (product) quality, or service quality, or both? Explain the rationale for your conclusion. 2. Section 15-3 describes the Gap Model. Explain which gaps are the most "mismanaged" at YO. 3. Does YO use Six Sigma or any of the Seven Quality Tools on a regular basis? Should they? Does YO use SPC on a regular basis? Should they? 4. Does YO use Lean tools and approaches on a regular basis? Should they? Select one of the described Lean tools and explain how it may be beneficial at YO. 5. Explain why JIT does, or does not, make sense for YO. A typical high scoring response to this assignment would be 1,000 - 1,500 words long.
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