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About your operation part 7

About your operation part 7

Q Answer the following questions about YO: Submit the 1/2 to 1 page response you provided to the preceding assignment (This will remind me what operation you chose, your role in it, etc. and so it will help me more fairly evaluate your answers to the following questions. 1. Does YO care more about manufacturing (product) quality, or service quality, or both? Explain the rationale for your conclusion. 2. Section 15-3 describes the Gap Model. Explain which gaps are the most "mismanaged" at YO. 3. Does YO use Six Sigma or any of the Seven Quality Tools on a regular basis? Should they? Does YO use SPC on a regular basis? Should they? 4. Does YO use Lean tools and approaches on a regular basis? Should they? Select one of the described Lean tools and explain how it may be beneficial at YO. 5. Explain why JIT does, or does not, make sense for YO. A typical high scoring response to this assignment would be 1,000 - 1,500 words long.

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The operation I chose is Starbucks. Starbucks is the largest coffeehouse chain, with locations worldwide, and the company's headquarters is located in Seattle, Washington. In addition, they are considered to be a comfortable place to relax and enjoy coffee. I chose Starbucks because it is a place I would like to work for in the future. Starbucks is a fast-growing company, and I would like to be a part of their Human Resource department. I believe they are the future; they have impeccable customer service. They also have exceptional items to choose from on the menu, from food to drinks. Starbucks allows customers to choose from organic and healthy items on their menu, and just because it is a coffee shop does not mean you cannot select items that have no caffeine, such as teas, refreshers, and blends. Starbucks also uses an application to order from, and you can earn rewards which I think correlate to great customer benefits. They also provide free wifi where you can work on your business, school, and social needs by bringing in your laptop or tablet. In addition, Starbucks is one of the companies that have a direct input in their supply chain, which means they have a say in everything that allows the company to have many products like coffee beans, cups, drinkware, teas, add ons, etc.